General
Where are Cyrabell Crystal bracelets made?
All bracelets are designed and handcrafted in Singapore and shipped worldwide with tracking.
Are your bracelets real crystals?
Yes, all bracelets are handmade with natural crystals. Each bead is unique, so slight variations in color or pattern may occur.
Are the prices included tax and duties?
Prices shown exclude import taxes, VAT, and duties charged by your local customs.
Can I adjust the bracelet?
Yes, you can request small adjustments to existing designs:
- Resize: add or remove beads or charms to fit your wrist comfortably.
- Change charm color: if alternative options (gold, silver, black) are available.
Please submit your idea via the form on our Customization page.
Can I customize my bracelet?
Yes! We’ll do our best to bring your favorite design to life.
To speed up the process, you can refer to our existing materials and designs to create your desired combination. If you have something different in mind, we’re also happy to help source the crystals or charms you’re looking for.
Please submit your idea through our Customization Page, and we’ll get in touch for the next steps.
How can I enjoy free worldwide shipping?
We offer free worldwide shipping on all orders over $69 USD. The discount applies automatically at checkout - no code needed.
Do you provide tracked delivery?
Yes, all orders are dispatched as registered packages with tracking provided. You’ll receive a tracking link once your order has been shipped.
When will I get my order?
For in-stock items, we usually ship out within the next business day. Delivery time will vary depending on the destination country. Check our Shipping Policy page to know more.
How much does delivery cost?
Delivery fees vary depending on your region. Please refer to our Shipping Policy page for the detailed cost list.
What happens if I refuse to pay the import duties or VAT/GST upon delivery?
If you refuse to pay the import duties or VAT/GST and the parcel is returned to us, we’re unable to issue a refund as these charges are handled by your local customs.
Return & Refund
Can I return my order if I change my mind?
All sales are final. We do not accept exchanges, returns, or refunds for change of mind or incorrect selections due to import tax charges and hygiene considerations. Please refer to our Return & Refund Policy for more details.
Can I get a replacement instead of a refund?
We do not offer replacements or accept returned items due to import tax regulations. Refunds are only available under limited conditions listed in our Return & Refund Policy.
What if I receive the wrong item?
If the item you received does not match your order confirmation, we will send you the correct item free of charge after view.
How about if I reject to pay the import tax or VAT/GST upon delivery?
If you choose not to pay the import tax or VAT/GST and the parcel is returned to us, we’re unable to issue a refund. These fees are charged by your local customs and
are the customer’s responsibility.
Crystal Caring
How should I care for and clean my crystal bracelet?
Wipe the crystal gently with a damp cloth at least once a week and avoid hard objects.
Can I recharge my bracelet’s energy with direct sunlight?
Avoid exposure to strong sun and high temperature to prevent fading, and recharge with indirect sunlight or moonlight.
What should I avoid to keep my crystal bracelet shiny and beautiful?
Keep the crystal away from chemicals, perfume and lotion to preserve thier nature luster.