Please review the details below to ensure a smooth and worry-free shopping experience.
Shipping Destinations
We’re delighted to offer worldwide shipping with tracking on all orders.
However, we’re sorry to inform you that we are currently unable to ship to the European Union and Northern Ireland due to the General Product Safety Regulation (GPSR).
Processing Time
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In-stock items: Processed within 3 business day after payment confirmation.
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Pre-orders or customized items: Processed within 15 business days after payment confirmation.
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Weekends & holidays: Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
Shipping rates are listed in USD for consistency. At checkout, prices will be automatically converted to your local currency based on the latest exchange rate.
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Singapore & Malaysia: Free shipping on all orders.
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Rest of South East Asia: Flat rate of 4 USD. Free shipping on orders over 69 USD.
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United States: Flat rate of 25 USD. Free shipping on orders over 100 USD.
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Rest of the World: Flat rate of 6 USD. Free shipping on orders over 69 USD.
Estimated Delivery Time References (after dispatch)
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Southeast Asia: 4–10 business days
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Rest of Asia: 5–12 business days
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Oceania: 8–16 business days
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Rest of the World: 10–18 business days
Order Tracking
Once your order has shipped, a tracking number will be sent to your email so you can follow your package’s journey.
Address Accuracy
Please ensure your shipping address is complete and accurate. Cyrabell Crystal cannot be held responsible for delays or lost packages caused by incorrect or incomplete addresses.
Shipping Notifications
You will receive email updates at each stage of your order:
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Order confirmation
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Shipment comfirmation with tracking details
Import Tax Notice
International orders may be subject to import taxes, VAT/GST, or duties charged by your local customs upon arrival. These charges are not included in our prices. The amount varies by country and order value. We do our best to help minimize such costs whenever possible, but final charges are determined by your local customs.
A tracking number will be provided once your order has been dispatched, but please note that we do not take responsibility for parcels that are stolen, lost, or delayed by the courier or mail service.
Contact Us
If you have any questions regarding shipping, please reach out to us by contact form / chat box / email at: support@cyrabellcrystal.com
Thank you for choosing Cyrabell Crystal. We are committed to delivering every order with care and efficiency.